Frequently Asked Questions

We offer free shipping to all of our customers in Australia! The price you see is the price you’ll pay at checkout. There’s no nasty surprises, add-ons or additional charges. We will ship your purchase as fast as possible to anywhere in Australia at no additional cost to you.

We ship most orders within 2 business days. Shipping takes 2-10 business days depending on whether you are located in a major city or in a rural region. As soon as your order has been shipped, we’ll send you the tracking details so you can track the progress of the shipment (where available). If for some reason there is an expected delay in getting your item to you, we will contact you.

As soon as you place an order with Purely Wall Clocks you will receive a confirmation email providing you with an order number, information on your purchase, your contact details including your shipping address and a payment receipt. It’s a good idea to always check this email to make sure that you ordered the correct item/s and to ensure that you have supplied the correct contact information for us. If there are any mistakes, contact us straight away and we’ll fix it! Once we have completed your order, you will then receive another email stating that your order has been processed meaning that the shipping phase has begun. Then you just have to sit back and wait for your clock to be delivered to your door. Super simple!

We provide a 30 day exchange policy. If you’d like to swap your purchase for something else you can email us regarding an exchange. We will then provide you with an address to return your order. Your item must be in brand new condition, in its original packaging and not damaged in any way. Once received and checked, we will happily help you choose a new product. We do not cover postage costs for returning your item but will pay for the shipping of your replacement. Read more about our exchange policy here.

We provide a 30 day returns policy. If you are not 100% happy with your purchase you can email us regarding a refund. We will then provide you with an address to return your order. Your product must be in brand new condition, in its original packaging and not damaged in any way. We do not cover postage costs for returning your item. Once you’ve shipped the product back to us and we have checked it, we will issue a full refund for the product price. Refunds will be processed to the same payment method used at checkout. Shipping on returned items is non-refundable. Read more about our returns policy here.

If you’d like a refund or exchange then you will be expected to pay for shipping the item back to us. We do not cover postage costs for returning items.

When it comes time to pay for your order, you will have the option to pay via a credit/debit card, Paypal or Afterpay. We accept most credit and debit cards which carry the Visa, Mastercard and American Express logos and all payments with these occur in our ultra secure payment system which uses 128-bit SSL technology. You can also pay easily using your Paypal account or with Afterpay by following the options on the checkout page. If you have any more questions, please don’t hesitate to get in touch with us.

We take payment security seriously at Purely Wall Clocks and that’s why we ensure that every transaction occurs within a safe and secure environment. When you use your credit or debit card on our payment system you are protected by our 128-bit SSL security encryption technology. This means that your personal details and card information are encrypted and transferred safely between your bank and ours. We never see your card details or store its information. If you use PayPal for your transaction, you are protected by their industry leading security technology and 24/7 monitoring which is why they are one of the most highly trusted methods of payments on the web.

PayPal is a fast and secure online payment platform. If you have a PayPal account, you can use this to pay by simply entering the email address you have registered with Paypal and its associated password. If you don’t have an account yet, they are easy and free to set up. Just visit www.paypal.com.au .

Afterpay is a payment company that allows you to buy what you want today, receive your order as per normal and pay it off in four equal, interest free, fortnightly instalments. Afterpay splits payment for your order over four equal instalments, due every fortnight, and payment is made using the debit or credit card you nominate. Afterpay will remind you when payments are due and will process your payments automatically. For more information about using this payment method, please visit the Afterpay site.

Of course! Once your payment has been processed, you will receive an email from us that will contain your payment receipt. Your payment receipt will contain all the information you will need for warranty and tax purposes. If you pay via PayPal or Afterpay you will also receive additional payment acknowledgement from them. If you misplace your payment receipt, contact us and we’ll happily forward you another copy of it.

Yep we sure do! Just select the credit/debit card payment option on the checkout page and enter your information as normal.

We are Australia’s leading wall clock specialists and are dedicated to providing an amazing online shopping experience for our customers. You can read more about who we are on our about us page. We think there are a number of reasons why you should opt for us over our competition and you can check them all out here.